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Aiper Care
Pair your device with the right protection plan. Enjoy comprehensive service and peace of mind.
What is Aiper Care?
Aiper Care delivers efficient, dedicated support that provides comprehensive protection and a worry-free experience, extending and enhancing our standard support. It includes a 1-year extended warranty beyond the standard warranty period, priority repair services to save you time, express replacement if a technical failure occurs, and free accessories to enhance your everyday experience.
Aiper Care Protection Plan
Select the ideal protection plan for your Aiper device and enjoy comprehensive service and peace of mind.
Better Price
Aiper Care Essential
79
Essential
Standard Warranty Service
1-Year Extended Warranty
VIP Exclusive Priority Repair Service
Free replacement of 1 consumable within 1 year
View Details
Aiper Care Essential
79
Essential
Standard Warranty Service
Please refer to the Refund and Warranty page.
1-Year Extended Warranty
Provides an additional one-year warranty beyond the product's standard warranty. For example, if the standard warranty period is 24 months, this plan extends the warranty to 36 months.
VIP Exclusive Priority Repair Service
During the product's warranty period, any approved repair qualifies for VIP priority service. Your repair request is flagged for priority handling at every stage—including inspection, parts allocation, and the repair process itself.
Free replacement of 1 consumable within 1 year
Within 1 year of purchasing the service plan, you can request one free consumable for your device. The redeemable consumables for different products are as follows:
Better Price
Aiper Care Plus
129
Best Value
Standard Warranty Service
1-Year Extended Warranty
VIP Exclusive Priority Repair Service
Free replacement of 2 consumables within 1 year
1 free repair within 1 year for any type of damage
Replacement instead of repair within 90 days
View Details
Aiper Care Plus
129
Best Value
Standard Warranty Service
Please refer to the Refund and Warranty page.
1-Year Extended Warranty
Provides an additional one-year warranty beyond the product's standard warranty. For example, if the standard warranty period is 24 months, this plan extends the warranty to 36 months.
VIP Exclusive Priority Repair Service
During the product's warranty period, any approved repair qualifies for VIP priority service. Your repair request is flagged for priority handling at every stage—including inspection, parts allocation, and the repair process itself.
Free replacement of 2 consumables within 1 year
Within 1 year of purchasing the service plan, you can request two free consumables for your device. The redeemable consumables for different products are as follows:
1 free repair within 1 year for any type of damage
Within one year of purchasing the service plan, you may request 1 free repair service for any type of damage.

Repair services will be assessed and handled based on the actual condition of the device.

Repair Assessment Guidelines:
The device must be structurally intact and meet the basic conditions for repair.
If the damage is beyond what can be repaired, we will provide further support options.
The final repair plan is subject to actual inspection and evaluation results.

The following conditions may prevent us from providing repair services:
Devices that cannot be identified or are not covered under the service plan.
Devices missing critical structural components.
Devices that have been modified or tampered with in ways that prevent repair assessment.

Requirements for Returning the Device:
The device must be returned in its entirety for repair. Please do not include any other accessories (such as hooks, etc.) unless specifically requested by customer service during communication. Any accessories unrelated to the repair that are lost or damaged during shipping or the repair process cannot be compensated.
Replacement instead of repair within 90 days
Within 90 days of purchasing the service plan, if the device experiences a performance failure, you are entitled to request a direct replacement with a brand-new unit of the same model, in place of a repair.
Better Price
Aiper Care Pro
199
Full Coverage
Standard Warranty Service
1-Year Extended Warranty
VIP Exclusive Priority Repair Service
Free replacement of 2 consumables within 1 year
2 free repairs within 1 year for any type of damage
Replacement instead of repair within 180 days
View Details
Aiper Care Pro
199
Full Coverage
Standard Warranty Service
Please refer to the Refund and Warranty page.
1-Year Extended Warranty
Provides an additional one-year warranty beyond the product's standard warranty. For example, if the standard warranty period is 24 months, this plan extends the warranty to 36 months.
VIP Exclusive Priority Repair Service
During the product's warranty period, any approved repair qualifies for VIP priority service. Your repair request is flagged for priority handling at every stage—including inspection, parts allocation, and the repair process itself.
Free replacement of 2 consumables within 1 year
Within 1 year of purchasing the service plan, you can request two free consumables for your device. The redeemable consumables for different products are as follows:
2 free repairs within 1 year for any type of damage
Within one year of purchasing the service plan, you may request 2 free repair services for any type of damage.

Repair services will be assessed and handled based on the actual condition of the device.

Repair Assessment Guidelines:
The device must be structurally intact and meet the basic conditions for repair.
If the damage is beyond what can be repaired, we will provide further support options.
The final repair plan is subject to actual inspection and evaluation results.

The following conditions may prevent us from providing repair services:
Devices that cannot be identified or are not covered under the service plan.
Devices missing critical structural components.
Devices that have been modified or tampered with in ways that prevent repair assessment.

Requirements for Returning the Device:
The device must be returned in its entirety for repair. Please do not include any other accessories (such as hooks, etc.) unless specifically requested by customer service during communication. Any accessories unrelated to the repair that are lost or damaged during shipping or the repair process cannot be compensated.
Replacement instead of repair within 180 days
Within 180 days of purchasing the service plan, if the device experiences a performance failure, you are entitled to request a direct replacement with a brand-new unit of the same model, in place of a repair.
Purchase Methods
Product Detail Page
Add-to-Cart Page
Shopping Cart Page
How to Purchase with a New Device on the Product Detail Page:
Step 1
On the Aiper official website's product detail page, locate the "Add Aiper Care Protection" option.
Step 2
Select the plan you wish to add to the product.
Step 3
Click "Add to Cart" or "Shop Now" to proceed to checkout and complete your purchase.
How to Purchase with a New Device on the Add-to-Cart Page:
Step 1
On the Aiper official website's Add-to-Cart page, click "Add Aiper Care Protection".
Step 2
Select the desired plan from the dropdown list.
Step 3
Click "Checkout" to complete your purchase.
How to Purchase with a New Device on the Shopping Cart Page:
Step 1
On the Aiper official website's shopping cart page, click "Add Aiper Care Protection".
Step 2
Select the desired plan from the dropdown list.
Step 3
Click "Checkout" to complete your purchase.
FAQ
01
What is the difference between Aiper Care and the official warranty?
The official warranty provides free repair services for performance failures caused by non-customer-related factors during the warranty period. The standard official warranty period is one year. For more details, please refer to the Refund and Warranty page.

Aiper Care, on the other hand, extends the warranty coverage for the main unit by one year beyond the standard warranty period, and also offers additional benefits such as coverage for any type of damage and 24/7 priority support.
02
What is the difference between the 2025 Aiper Care plan and the current one?
The Aiper Care plan launched in 2025 was designed for select models purchased between April 3 and June 5, 2025, offering an extended warranty and free consumable replacement.

The current Aiper Care plan is an upgraded version of the 2025 plan. In addition to the two benefits mentioned above, it now includes 1 or 2 free repairs for any type of damage within one year, VIP priority repair service, and a replacement (instead of repair) within 90/180 days.

This new plan is built to significantly enhance your user experience and provide you with greater peace of mind. Your satisfaction is our priority.
03
How can I purchase the Aiper Care service plan?
You can add Aiper Care to your new device purchase on the official Aiper website by selecting it under the "Protection Plan" section on the product page. For detailed instructions, please refer to the "Purchase Methods".

At this time, standalone purchases or purchases for devices not included in the original order are not supported.
04
In which countries/regions is the Aiper Care service plan available?
Currently, the Aiper Care service plan is only available for purchase in the United States. It has not yet been launched in other countries or regions, but we are actively working on expanding availability. Please stay tuned for updates.
05
Which device models are eligible for Aiper Care?
You can check whether a device supports Aiper Care on its product details page. If the service option is displayed, the model is eligible for purchase. If not, it means the service is not yet available for that model.
06
How much does the Aiper Care service cost? Are the plan prices different for different products?
We offer three tiers of Aiper Care service plans: Aiper Care Essential, Aiper Care Plus, and Aiper Care Pro. Pricing varies by plan. Please refer to the "Aiper Care Protection Plan Details" for specific pricing information. Plan pricing is not model-dependent—the same plan tier has a unified price and applies to all eligible device models.
07
When do the Aiper Care service benefits take effect? How long is the service period? How do I request to use the benefits?
Aiper Care is a virtual product and is not shipped with the physical device. Once your order is successfully placed, the Aiper Care service automatically takes effect. You may request to use the benefits after you receive the device by contacting Aiper Official Customer Service via Email. The Aiper Care service is linked to your order number. To protect your service entitlements, please keep your order information secure.

  • Benefit Activation & Service Period:
    • Standard Warranty Service: Varies by product and country. For details, please refer to the Refund and Warranty page. — This benefit takes effect automatically when the order is completed. No additional application or action is required.
    • 1-Year Extended Warranty: Takes effect after the standard warranty expires and ends 12 months later. — This benefit takes effect automatically when the order is completed. No additional application or action is required.
    • VIP Priority Repair Service: Every repair request during either the standard warranty period or the 1-year extended warranty is eligible for VIP priority service. — This benefit must be requested by contacting customer service.
    • Free Replacement of 1 or 2 Consumables Within 1 Year: Must be requested within 1 year of purchasing the service plan; the benefit expires after this period. — This benefit must be requested by contacting customer service.
    • 1 or 2 Free Repairs Within 1 Year for Any Type of Damage: Must be requested within 1 year of purchasing the service plan; the benefit expires after this period. — This benefit must be requested by contacting customer service.
    • Replacement Instead of Repair Within 90/180 Days: Must be requested within 90 or 180 days of purchasing the service plan (depending on your plan); the benefit expires after this period. — This benefit must be requested by contacting customer service.
  • The Aiper Care service will terminate under any of the following circumstances:
    • The service period has expired.
    • You have used up the benefit allowance within the service validity period.
    • You have used up the benefit allowance within the service validity period.
    • The Aiper Care service has been canceled.
08
How can I check my service benefits?
You can check your Aiper Care service benefits by emailing the Aiper official customer service at [email protected].
09
Can Aiper Care be refunded?
Whether a refund is supported depends on the specific situation:

  • Physical product has not been shipped: Aiper Care can be canceled and refunded.
  • Physical product has been shipped:
    • If no benefits have been redeemed, Aiper Care can be canceled and refunded.
    • If any benefit (repair / free replacement of consumables / product replacement) has been requested, Aiper Care cannot be canceled or refunded.
  • The device has been returned for a full refund during the standard warranty period:
    • If no benefits have been redeemed, Aiper Care can be canceled and refunded.
    • If any benefit (repair / free replacement of consumables / product replacement) has been requested, Aiper Care cannot be canceled or refunded.
  • The device is beyond the standard warranty period:
    • If no benefits have been redeemed, Aiper Care can be canceled and refunded.
    • If any benefit (repair / free replacement of consumables / product replacement) has been requested, Aiper Care cannot be canceled or refunded.

If you meet any of the above conditions and wish to proceed with a cancellation or refund, please contact Aiper Customer Service to submit a request.
10
Can I purchase multiple Aiper Care service plans for the same device?
No, only one Aiper Care service plan can be purchased per device at this time.
1
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Friendly Reminder: If you encounter any issues during the purchase or use of Aiper Care services, please email us at [email protected] for assistance.
Aiper Care Terms and Conditions

*Aiper is the No.1 brand of smart robotic pool cleaner in the world in terms of sales volume

Source: Euromonitor International Co., Ltd., in terms of 2025 manufacturer sales volume (units) in the world. Smart robotic pool cleaner is defined as: intelligent service robots integrating mechanical, electronic, software algorithm and sensor technologies. They autonomously or with minimal human intervention perform pool cleaning and maintenance tasks, typically featuring smart navigation, path planning, and multiple cleaning modes. Research completed in 2025/12.

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